Shipping and Returns

When your package from Northberry Co. arrives, follow these steps:

1. **Be Present:** The recipient should be available to review and accept the delivery.
2. **Verify Package Count:** Ensure you've got all the packages you're expecting.
3. **Inspect the Packaging:** Check for any visible damages.
4. **Document Damages:** Capture any damage with a photo.
5. **Signature & Acceptance:** Your signature confirms you've received the package in satisfactory condition. If there are issues, detail them on the packing slip before signing. Signing without noting discrepancies means you accept the package as-is.
6. **Review Order Contents:** After receiving, promptly inspect the items inside.
7. **Absence during Delivery:** If you can't be there, designate a secure location for the courier drop-off to minimize potential theft.
8. **Lost Packages Post-Delivery:** Once marked 'delivered' by our carriers, Northberry Co. is not liable for packages reported stolen.
9. **Making a Claim:** If there's an issue, alert us in writing at northberryco@gmail.com within 48 hours of receipt.

**Northberry Co. Free Shipping Offer**

We appreciate your business! Enjoy our Free Shipping on qualifying online orders. However, some terms apply:

- **Exclusions:** Free Shipping doesn't apply to clearance, sale items, or certain oversized products. Always check the product description for any shipping restrictions.
- **Changeability:** We may adjust or end this offer without prior notice. We also have the right to cancel any orders due to unauthorized or ineligible discount usage.
- **Previous Orders:** This offer doesn't apply to past orders or returns.
- **Minimum Purchase:** Benefit from Free Shipping on online orders totaling a pre-tax amount of $50 or more.
- **Geographical Restrictions:** Some regions, including Yukon, Northwest Territories, and Nunavut, are excluded from this offer.